KM
Kerryn M
1 reviews | Active since Jul 2015
01 Jul 2022, 08:44
**********
Hi, I am actually dealing with a case of ***** from your company.
I understand you have a new contract with Toyota and they install your "BEAME" trackers as standard practice, but I clearly said I dont want your services and went with Tracker as they were cheaper and offered more. I never signed a debit order, never signed a contract - and your accounts department has just started debiting my account.
I have sent communications received confirmation of immediate termination, but you are still debiting.
Until you refund me my money and take me off your data base, I am going to make it my lifes work to let the world know that you are a ********** company.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
01 Jul 2022, 09:36Good day Kerryn M
Please note that we are trying to get hold of you to assist with your query but you are not available.
Please provide us with an alternative number to call back on or please advise when is the suitable time to call and assist.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Please note that we are trying to get hold of you to assist with your query but you are not available.
Please provide us with an alternative number to call back on or please advise when is the suitable time to call and assist.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Jul 2022, 09:36
Official
Good day Kerryn M
Please note that we are trying to get hold of you to assist with your query but you are not available.
Please provide us with an alternative number to call back on or please advise when is the suitable time to call and assist.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Please note that we are trying to get hold of you to assist with your query but you are not available.
Please provide us with an alternative number to call back on or please advise when is the suitable time to call and assist.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
KM
Kerryn M's updateReviewer Update
01 Jul 2022, 12:34Hi,
I am available now.
I am available now.
KM
Kerryn M's update01 Jul 2022, 12:34
Reviewer Update
Hi,
I am available now.
I am available now.
Matrix Vehicle Tracking's replyOfficial
01 Jul 2022, 13:26Good day Kerryn M
Thank you for taking our call and giving us the opportunity to assist with your query.
As advised that we have escalated with the dealership to send us proof to clear the account.
As soon as we receive feedback will will revert back to you.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
As advised that we have escalated with the dealership to send us proof to clear the account.
As soon as we receive feedback will will revert back to you.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Jul 2022, 13:26
Official
Good day Kerryn M
Thank you for taking our call and giving us the opportunity to assist with your query.
As advised that we have escalated with the dealership to send us proof to clear the account.
As soon as we receive feedback will will revert back to you.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
As advised that we have escalated with the dealership to send us proof to clear the account.
As soon as we receive feedback will will revert back to you.
Regards
Customer Care Department
***
KM
Kerryn M's updateReviewer Update
03 Aug 2022, 15:08HI thought this issue had been resolved and you had removed me from your system, but I just got another sms:
Dear Ms MCKAY. This is a FINAL NOTICE for Matrix/Beame/Mix Telematics *** Your account is being processed for Credit Bureau adverse listing and Legal handover due on the 25th of August 2022. Make Urgent payment of R 215.00 to FNB Acc ***. Use ***.For any queries or to make alternative arrangements please contact ***
I have sent another email to all of your relevant departments, and if this is not resolved within the next 24 hours you can expect a letter from my attorney.
Dear Ms MCKAY. This is a FINAL NOTICE for Matrix/Beame/Mix Telematics *** Your account is being processed for Credit Bureau adverse listing and Legal handover due on the 25th of August 2022. Make Urgent payment of R 215.00 to FNB Acc ***. Use ***.For any queries or to make alternative arrangements please contact ***
I have sent another email to all of your relevant departments, and if this is not resolved within the next 24 hours you can expect a letter from my attorney.
KM
Kerryn M's update03 Aug 2022, 15:08
Reviewer Update
HI thought this issue had been resolved and you had removed me from your system, but I just got another sms:
Dear Ms MCKAY. This is a FINAL NOTICE for Matrix/Beame/Mix Telematics *** Your account is being processed for Credit Bureau adverse listing and Legal handover due on the 25th of August 2022. Make Urgent payment of R 215.00 to FNB Acc ***. Use ***.For any queries or to make alternative arrangements please contact ***
I have sent another email to all of your relevant departments, and if this is not resolved within the next 24 hours you can expect a letter from my attorney.
Dear Ms MCKAY. This is a FINAL NOTICE for Matrix/Beame/Mix Telematics *** Your account is being processed for Credit Bureau adverse listing and Legal handover due on the 25th of August 2022. Make Urgent payment of R 215.00 to FNB Acc ***. Use ***.For any queries or to make alternative arrangements please contact ***
I have sent another email to all of your relevant departments, and if this is not resolved within the next 24 hours you can expect a letter from my attorney.