***** warning: customers be aware

Once again I have to resort to posting my problems with Mixtelematics on Hello Peter to get attention. Since October last year this has exactly been the problem, lack of communication. I sent an email to Beame on the 5th Feb 2023, it's the 8th Feb today. I allowed for the 24hour response time because of the weekend but still no response to my request to cancel my Road Protect Services. This is not my only complaint today.

On the 27th of January I received a call from Customer Supervisor Lesego, lovely person. Lesego promised to do an investigation about everything I told her that happened, she apologized, promising to call me back on Wednesday/ Thursday the following week with a solution. It's been 8 working days (12 days if you count the weekend) and still no response. No phone calls, no emails. So in order to get the attention of Mixtelematics, I have cancelled my debit order and notified my bank of *****. Before I pay another cent I want answers. I know that payroll will call as soon as payment is outstanding. I also know that after a conversation with Sunre, who confirmed that Mixtelematics change service providers and unfortunately did not inform customers, however they updated the T's & C's in Covid. So if you weren't dieing or sick with Covid and had nothing to do but read T's & C's that changed without being informed by some miracle all of the above drama and confusion could have been avoided. I spoke to a legal representative who informed me that after investigating Mixtelematics actions and the changes that were made without prior communication and the funds that were taken for the year 2022, I am able to open a ***** case because I never signed for the new T's & C's. I would like the money paid for services not rendered refunded and my Road Protect Services canceled. I look forward to hearing from a management.