1 reviews | Active since Jul 2016
***** *********
I’m not one to vent on social media but I am honestly exhausted, frustrated and most of all very angry!
I’ve had to deal with the incompetence of your call centers and lack of interest in helping me resolve and remove my name from the credit bureau for an account I don’t have with you or have ever had. I have called multiple times requesting you to resolve this matter to no avail. How Is it that someone is abele to use my ID to take up s tracking unit for a vehicle that was owned by me in 2016 and written off the same year, sold to someone else and subscribes using my ID with out you ensuring the client details are correct. I have had to submit all kinds of documents to MBD proving that this is not my account, but still weekly phone calls are still happening. Your company allows ***** at its highest level!!
Remove my name for a debt I DON’T OWE. I have NEVER USED YOUR SERVICES and NEVER WILL and I will advise anyone that does want too that they should you have bad customer service and have fails to assist me in all aspects this process has cost me time and money and countless ours on the phone😡🤬 for no assistance
Please accept our apologies for the delayed response, your post and content thereof have been acknowledged
Kindly allow us the opportunity to investigate your query and we will provide feedback soonest.
Regards
Customer Care Department
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Please accept our apologies for the delayed response, your post and content thereof have been acknowledged
Kindly allow us the opportunity to investigate your query and we will provide feedback soonest.
Regards
Customer Care Department
***
The lack of urgency is appalling and the fact that my credit record means nothing to your company is truly disappointing. I will now seek legal advi*****t as I have been harassed and the fact that you signed up a non paying client by using my ID and that for almost two years now I’ve been asking what happened and to remove this of my credit record as it is not my debt. I will also report you business to the necessary boards for ******* and ********* conduct in order to gain from something I know/knew nothing about or even authorized
The lack of urgency is appalling and the fact that my credit record means nothing to your company is truly disappointing. I will now seek legal advi*****t as I have been harassed and the fact that you signed up a non paying client by using my ID and that for almost two years now I’ve been asking what happened and to remove this of my credit record as it is not my debt. I will also report you business to the necessary boards for ******* and ********* conduct in order to gain from something I know/knew nothing about or even authorized
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed that the account has been cleared and necessary refund will be refunded back into your account.
We await for the requested report from the ITC as discussed.
Please accept our sincere apology for the delayed response and any inconvenience caused with this.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed that the account has been cleared and necessary refund will be refunded back into your account.
We await for the requested report from the ITC as discussed.
Please accept our sincere apology for the delayed response and any inconvenience caused with this.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***