Formal Complaint – Unacceptable Service and Communication Failures

Dear MiX Telematics Team,

I am extremely dissatisfied with the level of service and communication I have experienced.

Your phone lines are consistently unanswered, and when calls do connect, I am left on hold for an unreasonably long time without resolution.

Attempts to reach you via email have failed, with messages bouncing back due to server errors: “501 <***.>: domain missing or malformed.”

This is unacceptable for a company that provides critical services. I expect immediate corrective action to ensure that your communication channels are functional and that customers can reach you without unnecessary delays or technical failures.

Please treat this complaint with urgency and provide a clear response outlining how you intend to resolve these issues.

Regards, Corrie Basson