PN
Paseka N

1 reviews | Active since Aug 2021

06 Aug 2021, 13:55

Forced to pay for inactive tracker!!!

I bought my car in 2014 with beamie tracker already installed in my vehicle, then it happened that I changed a bank and it was never able to deduct their perimuims for a very long time. They contacted me and told me how much I owe and also told me the tracker is no longer active anymore in my vehicle and if I was continue with them I should inform them as soon after I have paid their outstanding money. I paid them the whole amount that I was owing them since it was my mistake and a year later they started phoning me telling me that I owe them for a tracker that it's not even active in my vehicle, they couldn't even locate where my car is when I asked them on the phone. The last time when I spoke to them I requested them to send me a proof that of whatever policy that I had signed for that says I will pay the tracker even if it's no longer active in my vehicle, since then they never contacted me again. But my only worry is that they have taken me to the lawyers and that will negatively affect my credit history.

0
Replies (5)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply06 Aug 2021, 15:44
Official
Good Day Paseka N

Thank you for taking my call.

Our Cancellations Department has been trying to get in contact with you and have been unsuccessful.

We have processed a cancellation on the account and have escalated your query for further investigation. We will revert back to you.

Assuring you of our best intentions at all times.

Regards,
Customer Care Department 
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PN
Paseka N's update06 Aug 2021, 15:52
Reviewer Update
Thank you so much I have already received an email saying that my account have been canceled with an immediate effect, however I'm not sure how are going to deal with the issue of the legal steps you took against me in terms of my credit record. I'll be glad if you can attend to that.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply06 Aug 2021, 15:56
Official
Good Day Paseka N

We will investigate on this side and let you know.

Regards,
Customer Care Department
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PN
Paseka N's update06 Aug 2021, 16:00
Reviewer Update
Thank you.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply06 Aug 2021, 16:12
Official
Good Day Paseka N

Pleasure.

Regards,
Customer Care Department 
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