1 reviews | Active since Jul 2011
Feeling unsafe, thanks Matrix
<p>On the 9th June 2017 I purchased 2 new vehicles and traded in 2 old vehicles. As Matrix was in the process of updating their devices they advised they will <span style="text-decoration: underline;">not </span>move the devices already installed. They advised new devices installed on the new vehicles and they would shut off the old vehicles. </p> <p>I have since recieved more than 5 calls advising me of alarms in the old vehicles, each time I advise the control centre calling me to update their systems, nothing seems to happen. I ask to speak to a supervior and get disconnected. </p> <p>Attention Matrix if you cannot maintain records properly how can I trust that when I need you, you will be tracking the correct car. </p>
Dear Mr .Kirsten,
We thank you for bringing this to our attention and for giving us the opportunity for speaking to you.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to your telephonic discussion with the Client Retention Department and confirm that your query has being resolved.
Kind Regards,
Ranjitha Peters
Sales Support Supervisor
Tel: +27 (0)11 ***
***
www.mixtelematics.com
Dear Mr .Kirsten,
We thank you for bringing this to our attention and for giving us the opportunity for speaking to you.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to your telephonic discussion with the Client Retention Department and confirm that your query has being resolved.
Kind Regards,
Ranjitha Peters
Sales Support Supervisor
Tel: +27 (0)11 ***
***
www.mixtelematics.com
Thank you for the speedy assistance.
I am impressed by how well this was resolved.
Thank you for the speedy assistance.
I am impressed by how well this was resolved.
