EE
Elrika E
1 reviews | Active since Apr 2024
24 Apr 2024, 07:31
Feeling trapped- unable to cancel this contract
They want your business and the debit orders etc etc....but when it comes to cancellations they trap you. I have tried to contact them since beginning of April to cancel my contract, no response, they do not answer their phones and nobody comes back to you. I have sent numerous e-mails with no answer. I will not recommend this company to anybody.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
24 Apr 2024, 12:58Good Day Elrika Beukes ,
Thank you for allowing us the opportunity to speak to you regarding your query.
We can confirm that the Retention Consultant has been in contact with you and assisted with the query.
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We can confirm that the Retention Consultant has been in contact with you and assisted with the query.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply24 Apr 2024, 12:58
Official
Good Day Elrika Beukes ,
Thank you for allowing us the opportunity to speak to you regarding your query.
We can confirm that the Retention Consultant has been in contact with you and assisted with the query.
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We can confirm that the Retention Consultant has been in contact with you and assisted with the query.
Regards,
Customer Care Department
***
EE
Elrika E's updateReviewer Update
24 Apr 2024, 17:16Thank you! I was contacted by a consultant. She stated that Matrix has sent me an e-mail confirming the cancellation which for some unknown reason never reached me....Thank you Hello Peter for this platform and helping customers to be treated well!
EE
Elrika E's update24 Apr 2024, 17:16
Reviewer Update
Thank you! I was contacted by a consultant. She stated that Matrix has sent me an e-mail confirming the cancellation which for some unknown reason never reached me....Thank you Hello Peter for this platform and helping customers to be treated well!
Matrix Vehicle Tracking's replyOfficial
25 Apr 2024, 09:07Good Day Elrika Beukes ,
Thank you for the positive feedback.
Regards,
Customer Care Department
***
Thank you for the positive feedback.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply25 Apr 2024, 09:07
Official
Good Day Elrika Beukes ,
Thank you for the positive feedback.
Regards,
Customer Care Department
***
Thank you for the positive feedback.
Regards,
Customer Care Department
***