XT
Xolani T

1 reviews | Active since Aug 2023

15 Aug 2023, 07:26

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I laid a complain sometime this month regarding the services I received about the above mentioned company. The charges were unacceptable. Thank you for the company called me to resolve the issue. My package covers 5 services and I cancelled one which is ' crash allert ' to replace it by ' road assistance '. I was transferred to a department specialising with what I requested....phone rang for 45min and they ended the call, tried several times and they drop the call. I'm still unsure if they are going to depit the amount of 4 services or 5 will update at the end of the month

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 Aug 2023, 11:35
Official
 Good Day Xolani Thonga,

Thank you for bringing the matter to our attention and allowing us the opportunity to assist further with your inquiry.  

We apologies to the unfortunate service received the matter has been escalated to our Sales Department for further arrangements.

We will be in contact with you shortly to assist with arrangements.

Regards,Customer Care Department
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