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KM
Kelebogile M

1 reviews | Active since Jul 2021

03 Apr 2024, 10:30

FED UP WITH MIX TELEMATICS and MDB!

I’ve been harassed so much by MDB people saying they are calling on behalf of Mix Telematics. They even call me at 7am saying the same thing. I don’t know if they lack competence like their client Telematics or great record keeping because I told them all over and over again that my case with Mix Telematics is with the NCC, and actually NCC is waiting for them to respond. Mix Telematics continue to debit my bank account and still sends MDB people to harass me at the same time. Can Mix Telematics and MDB please leave me alone and allow the NCC to do their job!!!! What is worse is MDB people sometimes calling and drop the calls when I answer. Probably building a silly case to say they called me and I didn’t pick up!

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Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Apr 2024, 13:12
Official
Good Day Kelebogile M ,

Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you. 

We confirm that the Retention Consultant has assisted you and confirmed that the unit is still within the contractual period and therefore requires a settlement amount. 

The settlement details have been e-mailed through to you as requested and we await your response. 

Kind Regards, 
Customer Care Department
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KM
Kelebogile M's update03 Apr 2024, 20:51
Reviewer Update
Please be truthful in your response, there is no Retention Consultant that helped me. The guy called Jacob phoned me and noted down my issue YET AGAIN and he said he will call me back. I DID NOT get help. I would appreciate if Mix Telematics can respond to the email sent to them by the NCC as requested. It will not assist us coming here with half truths of what the issue is and why we ended up here. I still maintain that you gave me poor service and didn’t keep to your part of our contractual agreement.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply04 Apr 2024, 12:58
Official
Good Day Kelebogile M,

Thank you for notifying us of this issue.

We confirm that Retention Consultant has been in contact with you and escalated the matter has been escalated to our Management for further investigation.

We will reach out to you for feedback soon. 

Regards,
Customer Care Department
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