CK
Candice K
1 reviews | Active since Jul 2018
06 Nov 2023, 14:46
Fed up with Matrix
Worst service ever , can never get through to the call centre and when you do get through the consultants are useless, today was my lucky day and I GT through, first we've been asking for months to change the debit order date, then we pressed the panic button no one foned , disconnected my car battery no one called, the lady that assisted me sorted these things nd now we only have. One vehicle on the app but paying for 2 . What kind of **** artists are you?
Helpful (0)
Replies (1)0
Replies (1)Matrix Vehicle Tracking's replyOfficial
06 Nov 2023, 15:51 Good Day Candice Karriem,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated to our Technical Department for further investigation.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated to our Technical Department for further investigation.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Nov 2023, 15:51
Official
Good Day Candice Karriem,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated to our Technical Department for further investigation.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated to our Technical Department for further investigation.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
