NT
Nqobile T
1 reviews | Active since Mar 2017
03 Jun 2022, 11:30
FED UP CLIENT!!!!
I have been calling and emailing and NOBODY has gotten back to me!!!
I have been a client since 2014 and never experienced an issue, until now!!! I traded in my old vehicle for a new one. My new vehicle was added to my account correctly but the old still hasn't been removed and my refund is still pending. I have sent 2 emails and called countless times to have my refund (R368.94 for 3 months) sent to me and the old vehicle removed from my account. I have debited for the old car 3 times now and for what????!!!! Can someone please attend to my matter ASAP!!!
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
03 Jun 2022, 12:45Good day Nqobile T
We can confirm that a consultant was in contact with you and assisted with your query above.
As Discussed account will be credited for the months debited, as advised credit to be processed it take 14-21 days for it to be approved.
Apologies for the inconvenience caused with this.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
We can confirm that a consultant was in contact with you and assisted with your query above.
As Discussed account will be credited for the months debited, as advised credit to be processed it take 14-21 days for it to be approved.
Apologies for the inconvenience caused with this.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Jun 2022, 12:45
Official
Good day Nqobile T
We can confirm that a consultant was in contact with you and assisted with your query above.
As Discussed account will be credited for the months debited, as advised credit to be processed it take 14-21 days for it to be approved.
Apologies for the inconvenience caused with this.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
We can confirm that a consultant was in contact with you and assisted with your query above.
As Discussed account will be credited for the months debited, as advised credit to be processed it take 14-21 days for it to be approved.
Apologies for the inconvenience caused with this.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
NT
Nqobile T's updateReviewer Update
03 Jun 2022, 13:04Thank you for finally attending to my matter...I will await for three months refund.
NT
Nqobile T's update03 Jun 2022, 13:04
Reviewer Update
Thank you for finally attending to my matter...I will await for three months refund.
Matrix Vehicle Tracking's replyOfficial
03 Jun 2022, 13:13Good day Nqobile T
Please check with your bank the refund it will only be for two months we did not bill for the month of June.
Regards
Customer Care Department
***
Please check with your bank the refund it will only be for two months we did not bill for the month of June.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Jun 2022, 13:13
Official
Good day Nqobile T
Please check with your bank the refund it will only be for two months we did not bill for the month of June.
Regards
Customer Care Department
***
Please check with your bank the refund it will only be for two months we did not bill for the month of June.
Regards
Customer Care Department
***