1 reviews | Active since Sept 2017
Fed up
Firstly my debit orders did not go off from march so every month I enquire why, they say I am in credit, I said I did not pay any money in. Then July I get a phone call that another person paid incorrectly into my account so now I owe then R443.00. They took that end of July. Great its sorted. August they took the normal debit order. Yesterday I get a phone call I owe them money again, I mean really, and the lady on the phone tells me when will I be paying. Well I am cancelling, If I have to struggle like this how are they going to track my car if this service is so poor!!!!!!!BEAME
Dear Maritza2017
We thank you for bringing this matter to our attention and for allowing us the opportunity to speak to you.
From the outset, we wish to apologise for the inconvenience caused. This is not a reflection of the level of care we offer and assure you the matter has been dealt with internally.
I refer to your discussion with Itumeleng Shabalala and confirm the matter has addressed.
Please be assured of our best intentions at all times.
Kind regards
Michael Africa
Customer Care Manager
***
Dear Maritza2017
We thank you for bringing this matter to our attention and for allowing us the opportunity to speak to you.
From the outset, we wish to apologise for the inconvenience caused. This is not a reflection of the level of care we offer and assure you the matter has been dealt with internally.
I refer to your discussion with Itumeleng Shabalala and confirm the matter has addressed.
Please be assured of our best intentions at all times.
Kind regards
Michael Africa
Customer Care Manager
***