Faulty unit not even 2 weeks old

I had a Beame tracking unit installed on 26 March 2026 under a 36-month contract. Within less than two weeks, the device has already failed. The unit is not responding, and the system indicates that the battery needs to be replaced via whatsapp channel but app shows its perfect. This is unacceptable for a brand new installation / device . This raises serious concerns about the quality and reliability of the product. Safety/security device failing. I would like MiX Telematics / Beame to: Cancel this contract without penalties due to the faulty device, but I'm sure you guys will bind me somehow even though you have faulty units, imagine if I needed to claim, it wouldve become my fault somehow isn't??? This is a new installation that has already failed. And shouldn't this have triggered on your end and pick this up????? My previous vehicle also had Beame in it, day it was installed I found the unit lying on the battery, then fitted a new one, not even 24 months they called to say they need to replace the unit battery is dead but app never showed this???? Something has to be wrong,