pM
portia M
1 reviews | Active since May 2016
15 Apr 2024, 21:06
Faulty tracking unit
I brought a car 25 January with the tracking device installed, within 10 day my sister was lost with the kids and I could not track the family that is when we discovered the tracking unit is not activated. I notified the dealership where I brought the car that the device it's not working and the trauma my family went through becuase we could not allocate them. I communicated with Keegan from mixtelematics that the device was faulty and based on the trauma family suffered we nolonger trust beame tracking unit and we are not continuing with their service.
Beame and mixtelematics are saying I am liable for over R1000 for the faulty device installed in my car, I must pay for the unit first prior they cancel
Please note to this day that device does not work. What kind of ********* business
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Replies (3)pM
portia M's updateReviewer Update
16 Apr 2024, 11:31I just received a call from a very rude Mpho in your customer care department who clearly does not have listening skills
I have requested from Mpho to escalate the matter to her manager whom I hope will conduct themself in a professional manner and not scream at me
I have requested from Mpho to escalate the matter to her manager whom I hope will conduct themself in a professional manner and not scream at me
pM
portia M's update16 Apr 2024, 11:31
Reviewer Update
I just received a call from a very rude Mpho in your customer care department who clearly does not have listening skills
I have requested from Mpho to escalate the matter to her manager whom I hope will conduct themself in a professional manner and not scream at me
I have requested from Mpho to escalate the matter to her manager whom I hope will conduct themself in a professional manner and not scream at me
Matrix Vehicle Tracking's replyOfficial
16 Apr 2024, 14:27Good Day Portia Motloung,
Thank you for notifying us of this issue.
Thank you for notifying us of this issue.
We want to assure you that our Client Service Consultant has reached out to you and your concern has been escalated to Management for thorough review.
Expect to receive feedback from our us shortly . We appreciate your patience and cooperation in this matter.
Regards,
Customer Care Department
***
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply16 Apr 2024, 14:27
Official
Good Day Portia Motloung,
Thank you for notifying us of this issue.
Thank you for notifying us of this issue.
We want to assure you that our Client Service Consultant has reached out to you and your concern has been escalated to Management for thorough review.
Expect to receive feedback from our us shortly . We appreciate your patience and cooperation in this matter.
Regards,
Customer Care Department
***
Regards,
Customer Care Department
***
pM
portia M's updateReviewer Update
21 Apr 2024, 14:41Hello
How long does it take for your management to respond. Since my complaint I get daily calls from you company demanding money and I have checked my credit profile and you have inserted your your company
Maybe am not clear as to what happened, I this car was handed over to me, the device status at the garage said active. Within 10 days my family we lost and the same unit could not help me locate my family. I reported the matter and I was clear I Nolonger trust your device however each person I speak to in your company keep forcing me to pay for the subscription and keep forcing me to get the device fixed.
I am clear that not be accepted on my side. Your deviced risked my family and if my children where hurt, what would you have sad? Because till this day even an apology has not been recived for the trauma we suffered when we were frantically could not locate our kids
All you care about is insisting that we must pay +1500 settlement for you to cancel the subscription..
Your company it's absolutely inhumane
How long does it take for your management to respond. Since my complaint I get daily calls from you company demanding money and I have checked my credit profile and you have inserted your your company
Maybe am not clear as to what happened, I this car was handed over to me, the device status at the garage said active. Within 10 days my family we lost and the same unit could not help me locate my family. I reported the matter and I was clear I Nolonger trust your device however each person I speak to in your company keep forcing me to pay for the subscription and keep forcing me to get the device fixed.
I am clear that not be accepted on my side. Your deviced risked my family and if my children where hurt, what would you have sad? Because till this day even an apology has not been recived for the trauma we suffered when we were frantically could not locate our kids
All you care about is insisting that we must pay +1500 settlement for you to cancel the subscription..
Your company it's absolutely inhumane
pM
portia M's update21 Apr 2024, 14:41
Reviewer Update
Hello
How long does it take for your management to respond. Since my complaint I get daily calls from you company demanding money and I have checked my credit profile and you have inserted your your company
Maybe am not clear as to what happened, I this car was handed over to me, the device status at the garage said active. Within 10 days my family we lost and the same unit could not help me locate my family. I reported the matter and I was clear I Nolonger trust your device however each person I speak to in your company keep forcing me to pay for the subscription and keep forcing me to get the device fixed.
I am clear that not be accepted on my side. Your deviced risked my family and if my children where hurt, what would you have sad? Because till this day even an apology has not been recived for the trauma we suffered when we were frantically could not locate our kids
All you care about is insisting that we must pay +1500 settlement for you to cancel the subscription..
Your company it's absolutely inhumane
How long does it take for your management to respond. Since my complaint I get daily calls from you company demanding money and I have checked my credit profile and you have inserted your your company
Maybe am not clear as to what happened, I this car was handed over to me, the device status at the garage said active. Within 10 days my family we lost and the same unit could not help me locate my family. I reported the matter and I was clear I Nolonger trust your device however each person I speak to in your company keep forcing me to pay for the subscription and keep forcing me to get the device fixed.
I am clear that not be accepted on my side. Your deviced risked my family and if my children where hurt, what would you have sad? Because till this day even an apology has not been recived for the trauma we suffered when we were frantically could not locate our kids
All you care about is insisting that we must pay +1500 settlement for you to cancel the subscription..
Your company it's absolutely inhumane