Faulty tracker device Serial no. ***6

Dear Caroline Thank you for the email. I am not in SA at the moment, but I am contactable on these numbers via WhatsApp or WhatsApp call. You indicated that on the 2 April 2024 device is communicating with the contact centre. That could have been the last time it communicated because on the 11 January 2025, your office communicated to me in an email that the device is not communicating and that you will make an appointment to replace the device.

I quote: " Kindly note your unit has been tested and it is not communicating, a technical case has been logged and a consultant from the relevant department will contact you to make arrangements for your unit to be replaced". end quote.

I made an appointment in an email to your office on the 15 January 2025 for the unit to be replaced on the 24 January 2025 at 172 Maraboe Avenue, Rooihuiskraal, Centurion. No response from your office. I don’t have a problem paying the monthly installments but I need a device that is working.

Kindly advise on the way forward.