Faulty Recovery Unit – Immediate Action Required or Cancel the Service

Dear Matrix Tracking,

I am writing to express my extreme dissatisfaction with the shocking level of service I have received from your company. Quite frankly, I am not just unhappy – I am completely fed up.

Less than a month ago, I had Matrix tracking and recovery units installed in my new vehicle. Within two weeks, the recovery unit failed. A replacement was installed last Thursday, and it has already stopped working again. This is completely unacceptable and raises serious concerns about the reliability of your product and service.

To make matters worse, I have spent an unreasonable amount of time on the phone with your support team – today alone I was on the phone with 3 calls, each over 10 minutes long. The only consistent answer I get is that “it will take 24 hours.” I’m told it takes 24 hours for a technician to call me back, and another 24 hours before anything gets done. \Meanwhile, my vehicle is left exposed and vulnerable.

This is not what I signed up for. I am paying for a service that is not working, and I am expected to be patient while my security is compromised. THAT IS ABSOLUTELY UNACCEPTABLE.

Let me be clear: if this issue is not resolved immediately, and if someone does not come out to fix the unit without any further delay, I will cancel this service with immediate effect.

I expect a direct response and urgent resolution within the next 9 hours. No more delays, no more excuses.

Regards, Lorrainne van Heerden Cell: ***