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Rochane H

1 reviews | Active since Feb 2019

05 Mar 2021, 10:40

FALSE PROMISES, NOT REFUNDING PAYMENTS, DOUBLE BILLING

I've complained numerous times about this company and nothing really seems to happen. I've paid a cancellation fee of R300.00 in October 2020 and now in March 2021 I'm being charged again for the same cancellation fee.

The debit orders that were deducted in October 2020 - February 2021 have still not been refunded despite being made promises that it would be done in three weeks. It has been far more than three weeks and nothing has happened.

Can someone competent please attend to this matter once and for all to ensure that it is resolved as the customer service that I have been receiving is ********** to say the very least.

0
Replies (8)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply05 Mar 2021, 11:13
Official
 Good Day Rochane H

We acknowledge your post and the content thereof.

We can confirm that an agent did get in contact with you and credits have been processed.

Please accept our apology for the inconvenience caused.

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care Department 
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RH
Rochane H's update05 Mar 2021, 11:22
Reviewer Update
Dear Kaya,

I am aware that I was contacted by an agent, however, the funds have still not been refunded within the stated period.

Furthermore, my March 2021 reflects that a cancellation payment of R300.00 must be made although I paid this in October 2020 already.

Based on the above two things have to happen:

1. The debit orders have to be refunded; and
2. My March 2021 account must be rectified.

Will you please advise when the funds will be paid and when I can expect to receive the amended March 2021 account?

Kind regards,
Rochane
RH
Rochane H's update05 Mar 2021, 12:23
Reviewer Update
Dear Kaya,

I was just advised that the cover for my Renault is canceled. I never said that this cover must be canceled, why was this done?

Urgently attend to this please.

I need someone to contact me immediately.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply08 Mar 2021, 14:14
Official
Good Day Rochane H

We can confirm that credits have been processed and we are waiting for our Finance Department to approve the final request.

We do apologise for the delay and inconvenience caused.

Regards,
Kaya Payi
Customer Care Department
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RH
Rochane H's update09 Mar 2021, 11:03
Reviewer Update
Dear Kaya,

It seems that my query was not properly addressed.

Please advise when my March 2021 account will be rectified.

Kind regards,
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply09 Mar 2021, 11:41
Official
Good Day Rochane H

Thank you for taking my call and allowing me to sort out your query.

Regards,
Kaya Payi
Customer Care Department
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RH
Rochane H's update07 Apr 2021, 08:43
Reviewer Update
Dear Kaya,
Please refer to above complaints and specifically the one dated 05 Mar 2021, 10:40.
I advised that I paid the cancellation fee of R300.00 for the Ford Ranger in October 2020 and provided your company with the proof of payment then, however, I was now again in April 2021 charged for this same cancellation fee.
I need to be refunded R300.00 as I have paid R600.00 for the cancellation of one vehicle.
Urgently attend to this matter as it truly seems as if no one actually does what they are supposed to do as these concerns have been raised in the past and remains unresolved.

I will be moving my service to a different company should this issue not be resolved immediately.

Kind regards,
Rochane
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply07 Apr 2021, 09:45
Official
Good Day Rochane H

Thank you for taking my call.

Your call was escalated to the Credit Control Department for further assistance.

Regards,
Kaya Payi
Customer Care Department
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