NW
Nastasha W
1 reviews | Active since Nov 2023
11 Mar 2025, 09:50
False Promises and Poor Support
We have 17 motorcycles with Beam-e units in. The day I spoke with the sales agent he confirmed these units are transferable. The Master Agreement we signed has a section for transfer of units. Now that we want to transfer the units they are saying it is not transferable and we can only install new units into the new motorcycles and restart the 36 month contracts. They are now not responding to any of my emails. I've been fighting this for over a month.
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Matrix Vehicle Tracking's replyOfficial
11 Mar 2025, 12:29Good Day Natasha Whitehorn Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review. Please anticipate feedback shortly.
Regards,Customer Care Department***
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review. Please anticipate feedback shortly.
Regards,Customer Care Department***
Matrix Vehicle Tracking's reply11 Mar 2025, 12:29
Official
Good Day Natasha Whitehorn Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review. Please anticipate feedback shortly.
Regards,Customer Care Department***
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review. Please anticipate feedback shortly.
Regards,Customer Care Department***
NW
Nastasha W's updateReviewer Update
17 Mar 2025, 14:23Someone phoned just so that I can repeat myself, they would've phoned back with a solution and still waiting? Are you even aware that you are breaching contract?
NW
Nastasha W's update17 Mar 2025, 14:23
Reviewer Update
Someone phoned just so that I can repeat myself, they would've phoned back with a solution and still waiting? Are you even aware that you are breaching contract?