RG
Riette G
1 reviews | Active since Nov 2009
29 Jul 2025, 16:52
False pretenses and hidden penalties NOT in agreement
I was sold new Matrix tracking via MiX telematix in March with information willfully omitted with false pretenses by the agent. I was NOT told there is an early cancellation penalty (Who even does this anymore?) and NONE of the documentation sent included anything about it. I would NEVER have switched if I had known this, as I knew I may have to sell my car shortly thereafter due financial problems. Which I had to last week, and now they want to charge me R3600 to cancel the contract? OR R1500 to transfer to another car? I got a call today from their tech people to remove the tracker to refit into the other car and I don't even HAVE it anymore. Even the dealership said this practice is totally predatory.
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Replies (1)Matrix Vehicle Tracking's replyOfficial
30 Jul 2025, 08:38Good Day Riette Gasser,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply30 Jul 2025, 08:38
Official
Good Day Riette Gasser,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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