WM
Willie M
1 reviews | Active since Apr 2012
06 Feb 2025, 08:02
Failure to deliver product, dismal service
On 29 October 2024, I ordered the so called silver package for my two vehicles from Dhiren Maharaj of Beame/Matrix. The silver package include panic buttons. The panic buttons were not delivered when the units were installed. In spite of numerous e-mail and phone calls to Dhiren Maharaj, I still don’t have the panic buttons. Matrix dig into my bank account and take out the monthly panic buttons fee! Be aware that Matrix will take your money and will not supply the goods and services they advertise and sell! Complaints cannot be escalated nor can one get hold of a manager.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
06 Feb 2025, 08:57Good day Willie Matthysen
Thank you for your submission.
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***0
Customer Care Department
***0
Matrix Vehicle Tracking's reply06 Feb 2025, 08:57
Official
Good day Willie Matthysen
Thank you for your submission.
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***0
Customer Care Department
***0
WM
Willie M's updateReviewer Update
07 Feb 2025, 08:42So, the relevant department did contact me yesterday. I was asked to have both vehicles available at 08:00 this morning. The installer was 20 minutes late for the appointment. Your company’s installer’s excuse was that he couldn’t find my house that has been in the same location since 1957. How can I trust your company to find my ****** vehicle when it is on the move, if you can’t promptly find my stationary house? Just asking.
Now for the sad part: according to your installer, he doesn’t need the vehicle because he will only hand over the panic buttons! No installation!
From my interactions with this company, I have formed the opinion that incompetence is running rampant in the company.
Now for the sad part: according to your installer, he doesn’t need the vehicle because he will only hand over the panic buttons! No installation!
From my interactions with this company, I have formed the opinion that incompetence is running rampant in the company.
WM
Willie M's update07 Feb 2025, 08:42
Reviewer Update
So, the relevant department did contact me yesterday. I was asked to have both vehicles available at 08:00 this morning. The installer was 20 minutes late for the appointment. Your company’s installer’s excuse was that he couldn’t find my house that has been in the same location since 1957. How can I trust your company to find my ****** vehicle when it is on the move, if you can’t promptly find my stationary house? Just asking.
Now for the sad part: according to your installer, he doesn’t need the vehicle because he will only hand over the panic buttons! No installation!
From my interactions with this company, I have formed the opinion that incompetence is running rampant in the company.
Now for the sad part: according to your installer, he doesn’t need the vehicle because he will only hand over the panic buttons! No installation!
From my interactions with this company, I have formed the opinion that incompetence is running rampant in the company.