Failing to recover a vehicle

They are not even worthy of this one star rating given. I have a Beame tracking unit and when my car was ******/hijacked early April 2020 they could not locate the car! I phoned them approximately 20 minutes after the incident since all my belongings were taken with the car. Infact they completely failed to recover the car! Apparently they were unable to pinpoint the car's location because "the unit was not responding" whatever that means. Waiting was the most depressing and excruciating part since there wasn't sufficient commication from the company, all they could tell me was "mam you will be notified if there is anything new" oh my god! I dont wish this even for my enemy if there is one. In addition and not to say that I was looking for any sympathy or some kind of emotion but a little would have been appreciated and noted, yes its not mandatory but in this kind of business I think it would go a long way and that's just my opinion, but none was given by all and I really mean all of the call centre consultants I was ever in contact with or probably since my mind was obvioulsy in a very disturbed state I failed to notice it? Lessons learned, the unit came with the car from a very reputable dealership and I hope the said dealership really knows who they are associated with. A happy ending after all, glory to God Im also gratefull to the SAPS for recovering the car after 19 hours in the hijackers' possession, found with minor issues. Im not writing this review for any nasty reasons but in the hopes that it will help other clueless victims like I once was but as already mentioned, lessons learned. Thanks and regards.