Failed by Matrix

It saddens me to have to write this review but I believe I have given the credit control department of this company enough time to rectify the situation. I started using Matrix sometime in January 2020 my first debit order went off on the 3rd of February. Sometime in March I received an sms stating that I had defaulted on the account. I didn’t pay attention to this sms because I pay through a debit order. Another message came in April and this was during the time of lockdown however an email was sent addressing the above which to date has never been responded to. On the 29th of April 2020 I received an email saying I would be billed an additional R70 due to arrears. It was at this point where I sent an email to the accounts department. An agent by the name of Musa responded nonchalantly and never solved the problem. He was made aware that I was unhappy with how he was addressing me in the email and was informed I would escalate the problem to his manager. His manager Faith responded to my email however she referred to the January pro-rata which my email wasn’t about suggesting she did not understand what I needed from her department. As a last resort I contacted the friend that had recommended Matrix to assist, he got a Mr Andrew Mathe to help me however he too reached a dead end with an email which was forwarded to me from a Lerato. On the 15th of May 2020 15:25pm I have just got off the phone with a Simphiwe who too was of no help in the matter instead became irritable while responding to my questions. I am highly disappointed and inconvenienced that a whole department would fail dismally in fixing a R70 error. The department with the manager is *********** and unprofessional!