LM
Loretta M
1 reviews | Active since Apr 2013
03 Feb 2022, 12:21
Extremly Bad Service
I sold my car to my daughter and has been trying from 31 Jan 2021 to do a change and also upgrade. Every time i call i get told that someone will call me back but no one is calling me back. We decided to go with a different company that assisted us within minutes. I requested to be transferred to the cancellations dept was told calls cannot be transferred and they will get someone to call me back 3hrs later and no one has called me. I really wonder what would have happened if the car got ****** would i have been struggling like this as well yet im paying for a service.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
03 Feb 2022, 16:22Good day Loretta M,
Thank you for affording us the opportunity to assist with your concern.
We can confirm that an agent has contacted you and confirmation of the cancellation has been sent to you.
Regards,
Customer Care
***
Thank you for affording us the opportunity to assist with your concern.
We can confirm that an agent has contacted you and confirmation of the cancellation has been sent to you.
Regards,
Customer Care
***
Matrix Vehicle Tracking's reply03 Feb 2022, 16:22
Official
Good day Loretta M,
Thank you for affording us the opportunity to assist with your concern.
We can confirm that an agent has contacted you and confirmation of the cancellation has been sent to you.
Regards,
Customer Care
***
Thank you for affording us the opportunity to assist with your concern.
We can confirm that an agent has contacted you and confirmation of the cancellation has been sent to you.
Regards,
Customer Care
***
LM
Loretta M's updateReviewer Update
15 Jun 2022, 13:46Im am extremely frustrated with this company. I cancelled my contact in Feb 2022 already i have been receiving call and sms for over 2 months now saying that i still owe for the month of March and that i did not give 30 days notice. i called in spoke to a call centre lady that told me the cancellations depot did not complete the cancellation on the system she put me through to the cancellation dept wo told me that the accounts dept must fix the account and she spoke to them. I am still receiving SMS and calls and have been listed on ITC for something that Mix Telematics does not want to sort out.
I need this account closed and my name taken off ITC ASAP
I need this account closed and my name taken off ITC ASAP
LM
Loretta M's update15 Jun 2022, 13:46
Reviewer Update
Im am extremely frustrated with this company. I cancelled my contact in Feb 2022 already i have been receiving call and sms for over 2 months now saying that i still owe for the month of March and that i did not give 30 days notice. i called in spoke to a call centre lady that told me the cancellations depot did not complete the cancellation on the system she put me through to the cancellation dept wo told me that the accounts dept must fix the account and she spoke to them. I am still receiving SMS and calls and have been listed on ITC for something that Mix Telematics does not want to sort out.
I need this account closed and my name taken off ITC ASAP
I need this account closed and my name taken off ITC ASAP
Matrix Vehicle Tracking's replyOfficial
15 Jun 2022, 14:56Good day Loretta M
We can confirm that a consultant was in contact with you and assisted with your query.
As advised credit has been processed to erase arrears on the account and a paid up letter will be sent as soon as credit is posted.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
We can confirm that a consultant was in contact with you and assisted with your query.
As advised credit has been processed to erase arrears on the account and a paid up letter will be sent as soon as credit is posted.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Jun 2022, 14:56
Official
Good day Loretta M
We can confirm that a consultant was in contact with you and assisted with your query.
As advised credit has been processed to erase arrears on the account and a paid up letter will be sent as soon as credit is posted.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
We can confirm that a consultant was in contact with you and assisted with your query.
As advised credit has been processed to erase arrears on the account and a paid up letter will be sent as soon as credit is posted.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
LM
Loretta M's updateReviewer Update
29 Jun 2022, 15:36I am really very upset with Mixtelematics. I received a call from one our ur agents assuring that this account has been sorted and that i will not be receiving calls or emails, To date i am still receiving calls and emails. My credit score has been affected because of this company incompetence. Can this matter be sorted out ASAP
LM
Loretta M's update29 Jun 2022, 15:36
Reviewer Update
I am really very upset with Mixtelematics. I received a call from one our ur agents assuring that this account has been sorted and that i will not be receiving calls or emails, To date i am still receiving calls and emails. My credit score has been affected because of this company incompetence. Can this matter be sorted out ASAP
Matrix Vehicle Tracking's replyOfficial
29 Jun 2022, 16:11Good day Loretta M
We can confirm that a consultant was in contact with you and assisted with your query.
Paid up letter has been sent to your email, as soon as we receive the ITC report status will be updated as advised.
Please accept our sincere apology for any inconvenience caused with this.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
We can confirm that a consultant was in contact with you and assisted with your query.
Paid up letter has been sent to your email, as soon as we receive the ITC report status will be updated as advised.
Please accept our sincere apology for any inconvenience caused with this.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Jun 2022, 16:11
Official
Good day Loretta M
We can confirm that a consultant was in contact with you and assisted with your query.
Paid up letter has been sent to your email, as soon as we receive the ITC report status will be updated as advised.
Please accept our sincere apology for any inconvenience caused with this.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
We can confirm that a consultant was in contact with you and assisted with your query.
Paid up letter has been sent to your email, as soon as we receive the ITC report status will be updated as advised.
Please accept our sincere apology for any inconvenience caused with this.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***