SM
Sylvester M
1 reviews | Active since May 2019
28 May 2019, 08:21
Extremely shocking bad services and might mess my credit profile
On the month of November 2018 I cancelled my beame tracking device and requested settlement which I paid within settlement period, to my surprise January 2019 I'm billed without my acknowledgement an R153.09 then on April 2019 I call Siyabonga Mbatha who says they won't clear amount as I'm liable to pay. I sent all my conversations, proof of payments till to date like he said they haven't cleared this incorrect overdue amount as I'm still getting statements for services I cancelled and paid up. He refused to send me a paid up letter as they failed when I settled
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Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
28 May 2019, 08:29Good Day Sylvester M
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's reply28 May 2019, 08:29
Official
Good Day Sylvester M
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's replyOfficial
28 May 2019, 15:59Good Day Sylvester M
Kindly note that we have tried to contact you but have not been successful in regards to the above mentioned account query.
Please be advised that notification has been sent to our debt collectors to remove your account from their data base. The account has been cancelled as requested and the necessary credits have been prepared to have the outstanding balance cleared.
We do apologize for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Kindly note that we have tried to contact you but have not been successful in regards to the above mentioned account query.
Please be advised that notification has been sent to our debt collectors to remove your account from their data base. The account has been cancelled as requested and the necessary credits have been prepared to have the outstanding balance cleared.
We do apologize for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply28 May 2019, 15:59
Official
Good Day Sylvester M
Kindly note that we have tried to contact you but have not been successful in regards to the above mentioned account query.
Please be advised that notification has been sent to our debt collectors to remove your account from their data base. The account has been cancelled as requested and the necessary credits have been prepared to have the outstanding balance cleared.
We do apologize for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Kindly note that we have tried to contact you but have not been successful in regards to the above mentioned account query.
Please be advised that notification has been sent to our debt collectors to remove your account from their data base. The account has been cancelled as requested and the necessary credits have been prepared to have the outstanding balance cleared.
We do apologize for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
SM
Sylvester M's updateReviewer Update
28 May 2019, 16:11Thank You, will call you back, thank you very much. Now I'm very happy
SM
Sylvester M's update28 May 2019, 16:11
Reviewer Update
Thank You, will call you back, thank you very much. Now I'm very happy