Extremely poor service from Matrix Vehicle Tracking

I am writing to express my dissatisfaction with the lack of response and service following my initial report on Thursday, 24 October, regarding a faulty tracking unit (***) that has failed to transmit any signal.

After receiving a notification of the failed signal, I followed the recommended procedure by taking my motorcycle for a ride exceeding 20 km. Despite this, the unit remained unresponsive. It has now been a month later since I reported this issue, yet I have received no call or feedback from your technical team. Additionally, I attempted several times to contact your call center at ***, selecting option 1, and was left waiting on hold every time up to 20 minutes without any assistance.

This issue directly impacts my insurance coverage, and the lack of support has caused significant frustration and concern. I requested urgent feedback on this matter and the issue was also escalated however that did not seem to yield any positive response either. I now requested cancellation of my agreement with Matrix and will not promote their service at all amongst any of my friends, colleagues and fellow insurance colleagues. I have already approached a competitor to come and install new units on all my vehicles.