Extremely poor service

I have experienced the following issues with this service provider:

The technicians did not show up for the first scheduled appointment nor did they tender any excuse therefore. The technicians had to be telephoned to ascertain the position.

I have never received the welcome letter and accompanying terms and conditions and had to specifically request it after almost two months.

When I received the welcome letter, my e-mail address was incorrectly captured. It is highly probable that my personal data was sent to the e-mail address as incorrectly captured.

The company has failed to load, or failed to correctly load a debit order onto my account. I have been receiving messages that my account is in arrears.

I attempted telephoning, which one would deem an emergency service, not less than 8 times over the span of 48 hours before reaching a consultant. The consultant advises that the messages were sent out in error. This was followed by further messages.

The consultant could at first not locate my account with my ID number.

The App simply does not compare to those of its counterparts. It has not shown my vehicle having moved over the course of 5 days. In fact, my vehicle was not even parked within the 500m radius shown on the App.

When I filed the cancellation request, the system states that they cannot locate the account.

Further, they expect an R900.00 cancellation fee, which is more than a year's worth of their subscription fee.