1 reviews | Active since Jul 2016
Extremely pathetic service from Beame cancellation department
<p>I've spoken to an agent called George Mothutsane on 31/05/2016 to cancel my existing Beame unit (Traded the vehicle in and purchase another one), send an email, case no. ********** 6 on 2/06/2016 to confirm cancellation and have not received anything back. Logged another case ********** 1 on 19/06/2016 and is still waiting. I received an invoice on 30/06/2016 for subscription on two vehicles, which has now been deducted from by bank account. They are very quick to sign you up for a new contract be never phone you back to cancel previous contract. This is now second ordeal with them. </p> <p> </p>
Dear Ockert Marilize Marais
We thank you for your post and for allowing us the opportunity to assist.
From the outset we wish to sincerely apologise for the frustration that has been caused. This is certainly not an indication of our overall service levels and assure you the matter has been dealt with internally.
I refer to your discussion with George Mothisane and confirm that your concerns have been addressed.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 **********
**********www.mixtelematics.com
Dear Ockert Marilize Marais
We thank you for your post and for allowing us the opportunity to assist.
From the outset we wish to sincerely apologise for the frustration that has been caused. This is certainly not an indication of our overall service levels and assure you the matter has been dealt with internally.
I refer to your discussion with George Mothisane and confirm that your concerns have been addressed.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 **********
**********www.mixtelematics.com