Extremely Frustrated and Disappointed With Your Service and Account Handling

The worst experience I have ever had. I settled my account in full and repeatedly sent proof of payment, yet this company has failed to even acknowledge receipt. I have spent countless hours calling, only to be transferred from one person to another without anyone taking responsibility or providing assistance. To make matters worse, I received an SMS today stating that my account has been handed over to Nimble, despite the fact that the account has already been paid in full. This is completely unacceptable and deeply frustrating. I have also been requesting for a long time that your tracking device be removed from my vehicle, but to date nothing has been done. The lack of communication, poor service, and failure to resolve this matter has caused unnecessary stress and inconvenience. I expect this issue to be addressed immediately and for confirmation that my account is settled and your device will be removed without any further delays.