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Ashley L
1 reviews | Active since May 2022
08 May 2025, 11:41
Extremely disappointed...
One of the worst customer experiences I've ever had. From dubious telephonic sales tactics by a 3rd party marketing company, poor 3rd party installation and a panic button that wasn't tested nor demonstrated to me. Since signing up on the 10th of January 2025, the panic button has never worked to this day. Despite multiple phone calls and emails with reference numbers that I have on hand. There has been no resolution. This is a safety issue for my family and there is likely a legal aspect to this. I have been paying for a service that does not work. I require this contract to be cancelled with immediate effect.
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Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
09 May 2025, 10:27Good morning Ashley Lemmer
Thank you for your submission.
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply09 May 2025, 10:27
Official
Good morning Ashley Lemmer
Thank you for your submission.
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
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Ashley L's updateReviewer Update
13 May 2025, 15:23I have not had feedback as yet.
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Ashley L's update13 May 2025, 15:23
Reviewer Update
I have not had feedback as yet.
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Ashley L's updateReviewer Update
18 May 2025, 10:42I received feedback on the 15th where they offered to replace the panic button and credit me for R537.06, but want to charge me R3937.06 to exit the contract. Although this will be in the terms and conditions somewhere, the safety circumstances around this over the last four months and the expected future service level and response times, means that I still want this contract cancelled. I have told them that I will run this by my lawyer.
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Ashley L's update18 May 2025, 10:42
Reviewer Update
I received feedback on the 15th where they offered to replace the panic button and credit me for R537.06, but want to charge me R3937.06 to exit the contract. Although this will be in the terms and conditions somewhere, the safety circumstances around this over the last four months and the expected future service level and response times, means that I still want this contract cancelled. I have told them that I will run this by my lawyer.
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Ashley L's updateReviewer Update
06 Mar 2026, 09:48On the 2nd of January 2026 I emailed Matrix Vehicle Tracking with a query and as of today still have not had a response. The email was sent to both the debtors and customer care departments. This is the same lack of service I have come to expect from this company. The issue revolves around the fact that they listed me with a credit bureau, I settled the account and yet TransuUnion still shows an outstanding balance. This is critical to resolve as it affects my credit score. What adds insult to injury is the reason I was listed was because I withheld payment while a query was pending pertaining to previous comments in this complaint trail. It is sad that one has to post here to get a response.
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Ashley L's update06 Mar 2026, 09:48
Reviewer Update
On the 2nd of January 2026 I emailed Matrix Vehicle Tracking with a query and as of today still have not had a response. The email was sent to both the debtors and customer care departments. This is the same lack of service I have come to expect from this company. The issue revolves around the fact that they listed me with a credit bureau, I settled the account and yet TransuUnion still shows an outstanding balance. This is critical to resolve as it affects my credit score. What adds insult to injury is the reason I was listed was because I withheld payment while a query was pending pertaining to previous comments in this complaint trail. It is sad that one has to post here to get a response.