Extremely bad service.

On the 28th of October I got a call from Mix Telematics, a telesales company for Matrix vehicle tracking systems. I agreed to have a sysytem fitted in my vehicle. It was done the same afternoon.

On receiving my insurance certificate the next day, i noticed that part of my name was spelt wrong and, my address was totally wrong. The description of my vehicle also seemed a bit off. I emailed Mix Telematics and received a call back from them. I explained the situation and was assured that it would be rectified.

Two weeks later and, i received no further confirmation to my details being corrected. I had by this time still not received my remote for arming and disarming the system. In areas of poor cell reception, i was having issues both arming and disarming the system.

I sent further emails by, without success. I eventually got through to customer services, after numerous failed attempts. I explained my grievances. There was absolutely no confirmation on when i would receive my remote.

A few days later and, I was now frustrated. I once again contacted them and asked that the device be removed and my contract cancelled. I explained the reasons.

I received and email citing costs for which i was now responsible for. I once again called customer services, after many frustrating attempts. I explained my situation to a very understanding gentleman. He eventually rectified my details on the system. (I have however as yet not received confirmation thereof or, a corrected insurance certificate).

I also explained my most urgent concern, not gaving a remote. He explained that they are out of stock and cannot promise a delivery date. I explained that they are in the security industry providing a crucial service, not baking and selling cookies. Sorry, we cannot promise a delivery date for the remote.

Today is the 22nd October and, still no remote.

1. Should Matrix be marketing their product knowing full well that they have hiccups with the supply of remotes? 2. ts frustrating that once their sales team at Mix Telematics makes the sale, they give a damn thereafter. The customer can jump off a cliff in frustration. 3. Their customer call centre is most frustrating. You will get forwarded to departments who never answer their phones.

I should have done my homework before jumping on the Matrix clownwagon. Im unfortunately now stuck with them. I just hope their response teams fare better than their sales and admin teams. I would never recommend them to anyone 😔