EXTREMELY BAD CUSTOMER SERVICE, INFACT IT DOES NOT EXIST

On Monday the 13th I received an SMS from this company telling me that they will debit my account for the subscription on the 20th December instead of the 1st January. They told me, THEY DID NOT ASK. The SMS stated that I can call the number *** to make alternative arrangements. I called the number but could not get help because I just could not get through, the phone rang till it cut. I tried a hundred times, at some point, it said the number does not exist.

I decided to contact them via email, logged a query, and received an auto-response with ref number ***6. That was it, I did not get assistance. I found another number ***, called on the 14th, I was on hold till the IVR said they are busy then the call cut. Decided to send another email and I am still waiting for a response.

I DO NOT HAVE FUNDS IN MY BANK ACCOUNT AND I WILL NOT HAVE FUNDS ON THE 20TH OF DECEMBER. PLEASE DO NOT DEDUCT MONEY ON THE 20TH OF DECEMBER. THE DEBIT WILL BOUNCE AND THE BANK WILL CHARGE ME FOR AN UNPAID DEBIT ORDER, WHICH I CANNOT AFFORD. YOU CAN DEBIT AFTER THE 24TH. THERE IS NO MONEY AND THERE WILL BE NO MONEY ON THE 20TH.

I wonder if I will get the help that I am paying for if needed.