1 reviews | Active since Mar 2018
Extra Cost After Contract Cancellations.
During My contract with Matrix I was writing emails that were complaining about the of Matrix. last year August I cancelled my contracted. Their Consultant advised that I should wait for my two year Contract to end with them in October to avoid paying a Cancellation fee of R1500.00. However end of November and October they debited me after sending cancellation email. I reversed the Unauthorized debits because my two year contact ended. Now a consultant called Andy from cancellation department tells me my account is in Arrears for two months which i debited , not forgetting I was paying for another Tracker device till my two year contract ended with matrix. Andy their Consultant was very rude and wants to force me to pay an amount extra to my Contract agreement.
Dear Palesa Tshepe
We thank you for post and for allowing us the opportunity to speak to you.
From the outset, we wish to offer our sincere apologies for the frustration caused. We do not consider this incident a reflection of our overall service levels and assure you the matter will be dealt with internally.
I refer to your discussion with our Customer Retentions Department and confirm that the issue have been addressed
Please do not hesitate to contact us should you require any assistance.
Kind regards
Thato Mashimbye
Customer Care Supervisor
***
Dear Palesa Tshepe
We thank you for post and for allowing us the opportunity to speak to you.
From the outset, we wish to offer our sincere apologies for the frustration caused. We do not consider this incident a reflection of our overall service levels and assure you the matter will be dealt with internally.
I refer to your discussion with our Customer Retentions Department and confirm that the issue have been addressed
Please do not hesitate to contact us should you require any assistance.
Kind regards
Thato Mashimbye
Customer Care Supervisor
***