SC
Sihle C

1 reviews | Active since Jul 2021

27 Oct 2025, 10:43

Exceptional non-service

I am here to report that Mix telematics is still disappointing. from first post they called to understand and asked for supporting documents, but till today, no further responses for cancelling my contract even after paying the fees. its excellent non service delivery. Even a government department does things better than matrix shem. if you want to suffer in life, use matrix vehicle tracking. Good luck to you if you use them, not sure if they will find your car.

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply27 Oct 2025, 10:51
Official
Dear Sihle Cindi,

Thank you for your submission.

Please note that the payment was allocated to an incorrect account due to the use of an incorrect reference number. Kindly allow some time for the payment to be reallocated to the correct account.

We appreciate your patience and will provide feedback once the allocation has been completed.
Kind Regards 
Customer Care Team *** 
SC
Sihle C's update27 Oct 2025, 11:30
Reviewer Update
Its sad that i had to come to hello peter, because if its an incorrect account allocation, such could have been resolved long back by replying to my emails or answering my calls