Excellent support from Customer Care

I have been struggling to get Mixtelematics technical support to arrange appointments to inspect the defaulting tracker alarm systems on two of my vehicles. I made many calls (5+) to tech support and was each time promised that a technician will call to make arrangements for an inspection. After 3 weeks of these empty promises, I finally reached Sheruna Gafoor at Customer Care. She undertook to personally resolve the matter. Within 30 minutes she had confirmed the technician appointment, and kept following up to ensure they respect the arranged time. She kept me informed of her progress throughout and after the technician's visit, closed the item with a final email to me. Sheruna did a fantastic job and most definitely ensured that I do not take my business elsewhere.