JK
Joy K

1 reviews | Active since Jun 2016

01 Jun 2016, 07:07

Excellent customer service from Thato Mashimbye

<p>If Vodacom want to see how excellent customer service is done they must get training from</p> <p>Thato Mashimbye - Customer Care Supervisor. He went out of his way to correct information on my tracker certificate and he did this with speed to. To me Thato is the essence of profesionalism, efficiency & effectiveness.</p> <p>Definitely lacking at Vodacom. Cancelled a contract in January 2016 that ended in March and April and May Vodacom are still *****ing my money.</p> <p> </p> <p>Natasha Moodley should be very proud of Thato. He is definitely an asset to her team. Keep up the good work Thato</p> <p> </p>

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply01 Jun 2016, 09:14
Official

Dear JLK***1

We thank you for this wonderful compliment.

It is not often that excellent service is acknowledged and we are grateful that you have taken the time to do so.

Thato is certainly a star and we are proud to have her as part of our team.

We appreciate your support and look forward to a long relationship with you.

Kind regards

Natasha Moodley

Consumer Services Manager