ZS
Zunaid S

1 reviews | Active since Aug 2015

29 Aug 2019, 07:52

Excellent and Professional Service

I have been a Client for a long time and this is all thanx to one Consultant who always makes life with Matrix the best. Albert Griffiths has been assisting me for years with all my queries and he has never dropped the ball on anything i throw at him..

I have made contact with Albert Griffiths as i was buying a new car. He told me that he no longer works in the Personal business space but he will assist me where he can.

I needed my Unit to be installed in my new CAR ASAP and Albert made this happen in less then 24hours. I am only taking Delivery of my New Car today and the Unit is already installed and reflecting on my app.

He than went the Extra mile to Cancel my only Unit, as this was a MONTH TO MONTH and this has been done already.

The guys who installed the UNIT captured the cars details incorrect. I contacted Albert and he fixed it in less than 15min.

I am happy to be a client of MATRIX because of the excellent service he has always provided to me...

He is a real asset to your Company and should be recognized for this.

Well Done Albert. Keep up the Good work...

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply29 Aug 2019, 08:27
Official
Good Day Zunaid 

We thank you for this wonderful compliment.

It is not often that great service is acknowledged and we thank you for taking the time to do so.

We prefer to under promise and over deliver our service to all valued MiX Telematics customers and are happy to have proven our commitment to you.

We are very proud that  Albert Griffiths has again lived up to our promise of exceptional customer service and we are thankful to have her as part of our team. 

We thank you for your support.

Please be assured of our closest attention at all times.

Kind regards
Noluthando Mabaso
Customer Care Department 
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