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Nkosinathi N

1 reviews | Active since Sept 2024

03 Nov 2024, 18:54

Even one star they don't deserve it, I won't recommend it to anyone not even my enemy.

I am extremely disappointed with the ongoing lack of accountability and poor service. After being injured in an accident, I was assured my account would be paused, only to later find it marked in arrears. Not only did the company report incorrect information to credit bureaus, severely impacting my profile, but they also failed to respond to critical alerts from the tracker and ignored the panic button feature I re**** on for safety.

Despite multiple promises to close my account, I continue to receive statements, the latest showing an absurd balances. I’ve called numerous times, emailed, and was assured the account was closed, yet there’s still no resolution. This constant runaround and dishonesty are unacceptable and need to be addressed.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply04 Nov 2024, 07:53
Official
Good day Nkosinathi Ngwenya

Thank you for your submission.
 
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.
 
Regards,
Customer Care Department
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