TM
Thulisiwe M

1 reviews | Active since Apr 2013

26 Feb 2025, 10:39

****en **** mix telematics/matrix *******

There aren’t enough negative stars for how much I hate mix ****en telematics/matrix beame!!!!! This is the 3rd complaint I have about them. Initially, sharon pillay sold me a tracking device with a panic button that I agreed to but she knew they had no panic button in stock . I only learnt this after they fit the tracker and the man handed me an email from September saying they don’t have panic buttons at the moment. Tracking device sold to me in OCTOBER/NOVEMBER. They wanted to debit me a full amount for what they don’t have. They gave me trouble with taking their device, till we parted ways and I paid 250 rands to have their device removed from my car. Now??!!! After all this ****, I have NO DEVICE or anything of theirs, they continue to call my ****en phone and debit my account with different amounts that I keep having to dispute and STOP !!!! I ****en hate this company so much, there will never be a time when I have anything good to say about them. Stop debiting my ****en account!!!! It’s time I took them to the ombudsman because clearly they’re running a desperate Mickey Mouse company where they don’t communicate that I am NOT their ****en customer !!!!!

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply26 Feb 2025, 12:11
Official
Good day Thulisiwe Mzwakali,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review. Please anticipate feedback shortly.
Regards,Customer Care Department***