Empty Promises. Bad customer care

Item: Matrix Vehicle Tracking
Rating: 2
Author: msindo.dm@gmail.com Daniel

I install 2 x tracker on my car. Car was in for service in July 2024. When I got my car back from service in August 2024. One tracker was working and the second one was not working. I reported it to MIT Telematics. They promise to come fix second AR tracker UT they did not come.

I am paying or two tracker but only one is working.

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

05 Sept 2024, 09:31

Good Day Msindwana Mbonani,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply05 Sept 2024, 09:31

Official

Matrix Vehicle Tracking's replyOfficial

06 Sept 2024, 10:45

Good Day Msindwana Mbonani,
Thank you for allowing us the opportunity to speak to you regarding your query.
We confirm that the Client Service Consultant has been in contact with you and confirm that the Technical Department to assist with booking arrangements.

Thank you for your patience and cooperation regarding this matter.

Regards,Customer Care Department***

Matrix Vehicle Tracking's reply06 Sept 2024, 10:45

Official