Empty promises

<p>So a month ago I had the unfortunate luck of having a vehicle ******.</p> <p>I went through the whole insurance process to register the claim, get all the paperwork from Matrix etc.</p> <p> </p> <p>I then phoned to have the debit order on my Matrix cancelled for the ****** vehicle.</p> <p> </p> <p>After being transfered to at least 5 people who couldn't help me I was told that the tracking department never registered the vehicle as ******. </p> <p> </p> <p>I was assured by the person I spoke to that she would have them call me back to get all the aperwork in order. </p> <p> </p> <p>I am still waiting for that phone call, and in the meantime Matrix is just too happy to take my hard earned money.</p> <p>By the looks of the complaints to actually get that refund is going to be an even bigger issue.</p> <p> </p> <p>Terrible service Martix!! Shame on you. </p>