Emergency call neglect

Very poor and dissapointing emergency customer service. I was a victim of spike and woke up very late when my Car was already ******. I contacted them immediately when I woke up and they claimed that they could not locate my car virtually nor physically. I called at 2:42pm to report my car ****** and they dispatched the searching team immediately, however on my app I could see the car parked at a certain address pointing out exact location at 2:35, 5 min before I called them. They never arrived at that specific location even their activation report proves that they never arrived at that area nor that address. I called them informing them I see the address on my app and on your activation report it's not included and they deliberately told me they won't dispatch the team on my word but will rather wait for a beam signal imagine😭😭😭. I hate their employees although theory app is reliable. I still see the location of my car but they claim it's not there whilst it's proven on their report that they never arrived at that area. 💔💔💔💔