CM
Chris M

1 reviews | Active since Jan 2024

16 Jan 2024, 15:16

****!

I was contacted last week by a salesperson from Mix Telematics about upgrading my vehicle tracker. I agreed and waited for the paperwork and a phonecall on Friday regarding installation on Saturday. Nothing happened. I then received a call late Friday afternoon with all kinds of appologies and confirmation that the paperwork will be send before Saturday and that the installation department would contact me. Again, nothing. On Saturday morning I was again contacted and we arranged for the installation to be done before 12h00. Nothing, again. Then I get a call late Saturday about another installation date so I arranged for Monday afternoon. The guys arrived and installed. I then tried to activate on whatsapp, I coud'nt even after trying several times. Contacted Mix Telematics this morning and after several attempts got through to a male who said he would send me my log in detail. Nothing there, again. Tried this afternoon and after phoning 8 times with total wait tim of 43 minutes I decided that Mix Telematics has become to big for me and that they dont need my business. I have asked for cancellation as this is a joke. If there was a minus score, I would have given it to you. Keep on losing Client, at first you think it is a joke but wait till money talks.

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Replies (2)
CM
Chris M's update16 Jan 2024, 16:10
Reviewer Update
Please have a look at what Mix Telematics has send me and then keep in mind that I dont have a contract as stipulated in the cancellation email. This is pure arrogance from their side!!!

"We have received your cancellation request. A cancellations consultant team will review your contract and advise of any cancellation fees applicable before your request can be processed."
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply16 Jan 2024, 20:52
Official
Good Day  Chris Matthee ,
Thank you for bringing this matter to our attention and giving us the opportunity to offer additional support in resolving your inquiry.

We would like to inform you that our Client Service Consultant has reached out to you and confirmation of cancellation has been sent to your email.

Best regards,
Customer Care Department
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