Dud service

I'm pretty sure Matrix is not keeping track of their trackers or panic buttons at all. I am pretty sure they don't provide a service at all.

The tracker and panic button in my car has not been working since the start of June when I went on a trip. Things break and stop working, fine. But Matrix did not notice for 2 weeks that there might be a problem until after I finally noticed and lodged a request at the end of the June. Matrix did not notice that there was a issue that I was in the middle of nowhere and not moving and that the tracker was broken and I had to see that there was an issue on the map. That should have been a good enough reason to cancel but I was hoping it might be a mistake and a easy fix.

I was told that they would get back to me to get it fixed. They only got back to me on the 4 days later. Granted there was a weekend between these days but I would have expected them to care about fixing my issue as soon as possible.

Once they finally got back to me about fixing the problem they said they would be talking to the repairs department, so they could get the tracker replaced, and get back to me with a date. I told them to confirm with me with a date before they book anything since I was unavailable for certain days. Without consulting me they just booked a date, did not inform me and expected me to just read minds or something to figure out when they were coming. You guessed it, it was on one of the days I was unavailable. I had to call back and explain that they should try for the next week when I was available again.

Two weeks later from when they said they would get back to me for another date, I got a call that they were ready for me. By that time I had already decided I was not receiving a service that I was paying for. This was the inspiration to cancel my contract since the service I am paying for is not being delivered.

In between this I have been testing the panic button since I asked them to fix the issue. Obviously this is also not working.

Cancelling your contract is also virtually impossible. They ignore emails and don't want to give me answers on paper.