DREADFUL SERVICE

<p>I replaced one of my vehicles and contacted Mix Telematics to cancel subscription on the vehicle. I was requested to send an e-mail to their cancellations department which I promptly did on 30 March 2017 giving one month's notice as per contract. Got a reference number so was under the impression it was sorted. On 2 May I phone to enquire as I could still see the cancelled vehicle on the tracking app. Consultant told me that there was an outstanding amount of R900 or so - "Did someone not call you". No. never. I requeted they send me the amount by e-mail so I can pay it (minus the monthly subscription that has gone off my account for May. I am assured the mail will be sent. </p> <p>On 3 May I phone again as no e-mail has arrived in inbox. I do however receive an e-mail on my old e-mail address that my case number. 025683... has been resolved. So I phone to enquire whether case has been resolved and vehicle removed. Some lady answers my call and after my explanation puts me on hold for 15 minutes to speak to her accounts deprtment to resolve and then switch board cuts me off.</p> <p>I phone again Bradley Swarts takes my call and informs me that there is amount outstanding. I explain situation and state I am waiting for e-mail and that I was speakign to one of the ladies in cancellations. He states he will sort the matter and that he will ensure the e-mail gets sent and the account is reconciled and back dated to cancellation as per 30 March e-mail. He also says he will phone to confirm the mail has been sent. </p> <p> </p> <p>I am still waiting!! I have three vehicles on tracking. I feel cancelling everything as Mix Telematics could not care less about just another ***gy bank they can rob!!! </p>