DN
Daqua N

1 reviews | Active since Oct 2018

02 Dec 2022, 07:52

Double debit? What **** is this

A consultant contacted me last week for an upgrade on my old new and advised that I will be paying R159 and today I wake up to a debit order of R359.76? What kind of bul**** is this? What nonsense is this really? Please process my refund ASAP!

0
Replies (6)
DN
Daqua N's update02 Dec 2022, 08:09
Reviewer Update
When you call them, NO ANSWER! Pathetic!
DN
Daqua N's update05 Dec 2022, 06:40
Reviewer Update
And now I can't track my car
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply05 Dec 2022, 09:25
Official
Good day Daqua N,

Thank you for raising your concern.

We can confirm that an agent has contacted you and advised on the cancellation processed on your account.

Regards,
Customer Care Department
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DN
Daqua N's update05 Dec 2022, 20:01
Reviewer Update
That's the cancellation of the new unit.

You double debited me and now I can't track my unit. What in the world is that?
DN
Daqua N's update05 Dec 2022, 20:04
Reviewer Update
I am still waiting for a call from the installers to come and fix the faulty tacker! Guys what service is this honestly! Pathetic
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply06 Dec 2022, 10:42
Official
Good day,

Kindly contact the fitment partner on the details sent with your booking SMS and e-mail.

The appointment is booked for today.

Regards,
Customer Care Department
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