Double Debit Order charges

<p>Matrix decided to debit my account twice for the month of November 2017. I called their customer service on Friday the 1st December 2017 to query the debit order &amp; they acknowledged that it was an error on their side. I asked them to reverse it &amp; I was told they will only do it in 20 days. I asked that this should be corrected much sooner, as I don't understand why I must be inconvenienced for 20 days due to their incompetency. On Monday the 4th December 2017, I followed up to find out when the reversal would be done , I was met with disgusting attitude &amp; I asked for the customer care manager whose name I believe is Tharisa &amp; I was told she's too busy to take any calls. I asked to be called back &amp; till this day I'm still waiting for the phone call . My debit order has not been reversed, I have not received any form of communication from Matrix regardless of my follow up, this is the worst level of disrespecting customers. I'm utterly disgusted!!!!</p>