1 reviews | Active since Mar 2012
Double debit
<p>Can someone please assist with the debit orders, I am being billed for two cars, and I already submitted the request to cancel another car and was promised refund. I still have not received my refund and today I was billed again </p>
Dear kehilwe kagisho
We hereby acknowledge your post and have noted the content.
We apologise for the time it has taken to process the matter and assure you that it has been attended to
As per our telephonic discussion a credit has been processed and is reflecting on your matrix account. We have also requested that the debit order date changes to the day requested by you. The debit for March has also been communicated to you.
Assuring you our best interest at all times
Kind regards
Thato Mashimbye
Customer Care Supervisor
Dear kehilwe kagisho
We hereby acknowledge your post and have noted the content.
We apologise for the time it has taken to process the matter and assure you that it has been attended to
As per our telephonic discussion a credit has been processed and is reflecting on your matrix account. We have also requested that the debit order date changes to the day requested by you. The debit for March has also been communicated to you.
Assuring you our best interest at all times
Kind regards
Thato Mashimbye
Customer Care Supervisor
Dear kehilwe kagisho
We hereby acknowledge your post and have noted the content.
We apologise for the time it has taken to process the matter and assure you that it has been attended to
As per our telephonic discussion a credit has been processed and is reflecting on your matrix account. We have also requested that the debit order date changes to the day requested by you. The debit for March has also been communicated to you.
Assuring you our best interest at all times
Kind regards
Thato Mashimbye
Customer Care Supervisor
Dear kehilwe kagisho
We hereby acknowledge your post and have noted the content.
We apologise for the time it has taken to process the matter and assure you that it has been attended to
As per our telephonic discussion a credit has been processed and is reflecting on your matrix account. We have also requested that the debit order date changes to the day requested by you. The debit for March has also been communicated to you.
Assuring you our best interest at all times
Kind regards
Thato Mashimbye
Customer Care Supervisor