1 reviews | Active since Apr 2010
Double debit
I have been with Mix Telematics for years and now i get to be debited double, i tried calling their call centre you hold for more than 10 minutes (minimum) and when you get through, the attitude sucks, it is like they are doing you a favour. You’re told they will call you back and guess what, you will phone them again, they don’t call customers back, and well that is my experience thus far. Please explain why am i debited twice, when my monthly debit order is usually R199, all of a sudden i am debited R398. The worst is that i have just renewed my contract with them, nx!!!
Dear bhekifa
We thank you for bringing your query to our attention and for allowing us the opportunity to speak to you.
I refer to our telephonic discussion and hereby confirm that your issue has been addressed.
I will ensure that this query is resolved to your satisfaction
Please do not hesitate to contact directly should you require further assistance
Kind regards
Thato Mashimbye
Customer Care Supervisor
***
Dear bhekifa
We thank you for bringing your query to our attention and for allowing us the opportunity to speak to you.
I refer to our telephonic discussion and hereby confirm that your issue has been addressed.
I will ensure that this query is resolved to your satisfaction
Please do not hesitate to contact directly should you require further assistance
Kind regards
Thato Mashimbye
Customer Care Supervisor
***