Double charging for three months
i have a contract with TELEMATICS Beame car tracker.In march 2015 i bought a POLO and requested Beame to go and install tracker at the dealership. Because of unforseen circumstances i ended up not taking the car and going to another dealership. i requested them to put the tracker on this other POLO and cancel the first initial POLO that i ended up not taking from the dealership. I have sent them all the details they requested me so that they can cancel the tracker on the first car. they have been double charging me for 2 cars since March till this day. My monthly fee is supposed to be R56 because i got them through OUTSURANCE. Now they have been charging me R112 for the past 3 months. that means they owe me back R168. Everytime i call to remind or make them aware that they are double charging me they always say they will request the manager to call me. i am still waiting for their call.
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
As per your telephonic conversation with Noluthando Mabaso the incorrect contract will be terminated and the credit will be paid back to you.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Daniel Muller
Junior Manager Operations
Tel +27 (0) 11 ***
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
As per your telephonic conversation with Noluthando Mabaso the incorrect contract will be terminated and the credit will be paid back to you.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards
Daniel Muller
Junior Manager Operations
Tel +27 (0) 11 ***