Double charge of services

Item: Matrix Vehicle Tracking
Rating: 1
Author: Giuliana C

I downgraded my MX3 device to MX2 and they keeping charging me incorrectly and increasing my bills. Such an incompetency.

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

01 Mar 2023, 10:24

Good Day Giuliana Costa ,

Thank you for raising your query and affording us the opportunity to assist.

Kindly note our agent has tried calling to no avail, please provide us with the convenient time to be in contact with you.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply01 Mar 2023, 10:24

Official

Matrix Vehicle Tracking's replyOfficial

01 Mar 2023, 13:22

Good Day Giuliana Costa,

Thank you for raising your concern to us.

We can confirm that an agent has assisted and credits have been processed for the incorrect billing on the account.

The request has been escalated to Finance department for approval.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply01 Mar 2023, 13:22

Official

Good Day Giuliana Costa,

Thank you for raising your concern to us.

We can confirm that an agent has assisted and credits have been processed for the incorrect billing on the account.

The request has been escalated to Finance department for approval.

Regards,
Customer Care Department
***